Returns policy

Our return policy is governed by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 on Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.

1- ORDER CANCELLATION

Orders can be canceled at any time as long as they have not yet entered the preparation or shipping phase.

2- RETURNS

Not satisfied with your product? We are here to help.

At MaMaterno, you have a 15-day return guarantee from the day you received your order.

The item must be unused and in the same condition in which you received it, including its original packaging.

2.1 EXCEPTIONS

Personalized prints and digital downloads cannot be exchanged or returned.

Unless they arrive damaged or defective, we do not accept returns for personalized items (color, design, or name) or digital downloads.

3- HOW TO MAKE A RETURN

To make a return, send an email to infomamaterno@gmail.com with the following information:

  • Customer name
  • Email address used for the purchase
  • Order number
  • Reference of the item you wish to return

We will reply with the steps to follow to return the product.

Please note that:

  • You will be responsible for the shipping costs of the return.
  • You must ensure that the order reaches our office without suffering any damage or loss.
  • The products must be in the same condition as when they arrived at their destination and in their original packaging.
  • The original order shipping cost will not be refunded.

4- DAMAGED OR DEFECTIVE ORDER

In the event that you have received your order damaged or there is a defect in the product you must send an email to infomamaterno@gmail.com within 24 hours of receiving the order with the following data:

  • Customer name
  • Email address used for the purchase
  • Order number
  • Reference of the damaged item
  • Photographs of the damaged product

We will explain the process to follow and we will cover the return shipping costs.

5- REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your return and whether your refund has been approved.

If the return is approved, you will receive a refund of the amount paid using the same payment method used for the purchase within a maximum period of 15 days. Remember that the original shipping cost, if any, will not be refunded.

If you have not received the refund after the indicated period, please contact us at: infomamaterno@gmail.com

6- EXCHANGES

If you wish to exchange a product, the process is the same as for a return. You can return the product you do not want and place a new order.